Privacy Policy

1. Introduction

Welcome to AI Chat (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

2. Information We Collect

Account Information

When you create an account, we collect your email address and, if you use social login, basic profile information provided by Google (name, email, profile picture).

Usage Data

We collect anonymized usage data such as pages visited, features used, and performance metrics to improve our service. This data is not linked to your personal identity.

Conversation Data

Your conversations with AI models are stored on our servers to provide conversation history and continuity. We do not use your conversations to train AI models.

3. How We Use Your Information

• To provide, maintain, and improve our services
• To authenticate your identity and manage your account
• To store and display your conversation history
• To send important service-related notifications
• To detect and prevent fraud or abuse

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data with:

• AI model providers — Your prompts are sent to third-party AI providers (e.g., OpenAI, Anthropic, Google) to generate responses. These providers have their own privacy policies.
• Infrastructure providers — We use hosting and infrastructure services that may process data on our behalf under strict data processing agreements.

5. Data Security

We implement industry-standard security measures including encrypted sessions, HTTP-only cookies for authentication tokens, and secure HTTPS connections for all data in transit.

6. Data Retention

We retain your account data and conversation history for as long as your account is active. You can delete your account and all associated data at any time through the Settings page.

7. Your GDPR Rights

If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate or incomplete data
• Right to erasure (“right to be forgotten”) — request deletion of your personal data
• Right to restrict processing — request that we limit how we use your data
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests
• Right to withdraw consent — withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at support@ai.nordapps.eu or visit our Contact page. We will respond within 30 days as required by GDPR.

You also have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection law.

Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract performance — to provide the services you have signed up for
• Legitimate interests — to improve our service and prevent fraud
• Legal obligation — to comply with applicable laws and regulations
• Consent — for optional data processing where you have given explicit consent

8. Cookies

We use essential cookies for authentication and session management. We use a single HTTP-only cookie to store your refresh token securely. We do not use advertising or tracking cookies.

9. International Data Transfers

Some of our infrastructure and AI model providers are located outside the EEA. Where we transfer personal data outside the EEA, we ensure adequate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission.

10. Children's Privacy

Our service is not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

11. Data Controller

The data controller responsible for your personal data is NordApps EU, operating AI Chat. For all data-related inquiries, contact us at support@ai.nordapps.eu.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated revision date.